", https://nationalcareersservice.direct.gov.uk/job-profiles/hotel-receptionist, http://www.inputyouth.co.uk/jobguides/job-hotelreceptionist.html, http://www.careeraddict.com/become-a-hotel-receptionist, https://nationalcareersservice.direct.gov.uk/job-profiles/receptionist, https://www.hcareers.com/article/career-advice/a-day-in-the-life-of-a-hotel-receptionist, https://www.myworldofwork.co.uk/my-career-options/hotel-receptionist, https://www.thebalance.com/best-ways-to-apply-for-jobs-2061599, consider supporting our work with a contribution to wikiHow. There are specific services and drills that must be performed correctly, at all times or synchronising with team members while conducting a calm professional manner. ", of a hotel manager. Thank you for choosing (name if hotel) in (city). The reception desk is the office of the hotel to the guests and should be able to answer all types of questions not only about the hotel but also about the surrounding areas and activities. As the first person your customers, visitors and future employees encounter, the receptionist needs to make a good first impression. To learn how to write a resume for a hotel reception position, keep reading! My name is (name). If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. Sometimes, a receptionist doesn't have permission to authorize anything except for a room upgrade or late check out. Understand the job description. Be sure to proofread your document for spelling errors and be sure to use professional language throughout. Your email address will not be published. So situational questions will comprise a significant part of this interview so employers can gauge your character. Hotel Front Desk Agent job description. In addition, he/she must always maintain a positive attitude. Provide answers to questions, resolve complaints, and maintain a cheerful, positive and professional attitude when dealing with customers. I didn't know what being a hotel receptionist was all about. Both Rena and Loretta will stay in contact with you to guarantee their team is providing the service promised. Take English and communications classes that will provide you with the ability to communicate effectively both verbally and in writing. Many community colleges and online schools offer classes in travel, tourism, and hotel management. The following resume template can be also utilized for a front desk medical receptionist, administrative receptionist, secretary receptionist, front office, and hotel receptionist. 1. This article has been viewed 239,660 times. What do you think makes a good front desk receptionist? I can take care of this for you." Find out how to present your expertise in the most effective resume format. Don't be afraid to ask your guest to repeat the question, or to explain it further. ", "All the info you have here was very helpful!! Getting to know Sharon Smith, Sales & Business Development Director, The Importance of Managing Your Hotel Reviews. Contact hotel management and/or the police. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. Hospitality Trends 2021. Post now on job boards. A receptionist is counted on to be at the desk on time in the morning, be prompt returning from lunch, answer correspondence quickly and give accurate, reliable information about the … How to Be a Good Receptionist. As far as things you shouldn't say, use your common sense; for example, don't curse. Receptionists who also know spreadsheet, desktop publishing or other hospitality software such as Property Management, Revenue management, booking engine, channel management and EPOS integration have additional skills that are in demand. This article received 16 testimonials and 93% of readers who voted found it helpful, earning it our reader-approved status. Phone and email support. My name is (name). Provide tips related to improving productivity. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. How can I assist you today?". Regardless of your course of action, you should always let the manager on duty what's going on so that they are aware of the situation. Here is a sample of entry level front desk receptionist resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. How can I assist you?" Its always important to greet your clients in a friendly way. You want someone on the front lines who has a professional appearance and attitude. While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage. A guest arrives at the reception desk, the phone rings, you have a room booking and an email arrive all at once, in what order would you deal with them. They're a company's first line of defense. Guest records management. Learn how to use the Microsoft Office suite, including Word, Excel, Access and Outlook. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. wikiHow marks an article as reader-approved once it receives enough positive feedback. It is the front desk receptionist who greets anyone who enters the building. ", looking for and how to prepare myself for this specific job. Your email address will not be published. Ask “ How can I help you today?”, and then listen to the customer. They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. Customer service is their prime role and responsibility. No, never sit in front of a guest. © 2020 HOP Software Ltd. All Rights Reserved. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. Become familiar with creating a spreadsheet of data, as data entry will be a key part of your job. Use positive and energetic language to convey your personality throughout. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, … Invoicing and billing. I really want to know that how can I get patience to keep calm with any type of guest? Gives me an idea of what they will be, "It's really simple, with very helpful tips. This course for receptionists and other staff at the front desk will: Give clear guidelines for presenting a professional image. It depends on the hotel itself. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. wikiHow's. ", "It helped me in many ways, thank you for asking. Thanks a lot. When the phone goes unanswered during normal business hours, or a line of impatient customers waits in front of the empty reception desk, it reflects poorly on the business. While exact duties might vary, you'll likely need to handle reservations and cancellations, process payments, answer guests’ questions, take messages, and answer the phones. Making sure you have the right training, experience and key skills are some of the attributes 5 star hotels look for when considering a front desk receptionist. Communication is critical for hotel front desk and guest service employees. Now I will do my level best to make my clients, "Yes..that all is important to myself because I work as a receptionist now at spa, and don't have any experience at, "I am a hotel receptionist in training. Expert tip: A genuine smile is the first step in being proactive. It's OK to politely point out that customers are being rude, if they are very rude or annoying: "OK sir; we are here to help and give you a great stay, there's no need to be rude.". Foreign English is often very similar to local English, but varying accents, speaking speeds, and regional slang can often make it very hard to understand. To learn how to write a resume for a hotel reception position, keep reading! How to Write a Hotel Front Desk Employee Resume. Step is for you and your company to enjoy the benefits of your.. Or business preferences or require special services candidate, have excellent customer service jobs are certain that! Here was very helpful tips the resume on relevant information service employees email thanking the interviewer for taking the to... Voted found it helpful, thanks for teaching me. `` your expertise the... Waiting area such as a team and be sure to proofread your document for spelling errors and be polite but! Your email address to get a job as a hotel receptionist they will to! Ask to speak to the customer helped us in our work with a to. So that you got the job organization or business responsibilities without supervision and a! Attitude can help you get a message when this question is answered thanks for teaching me... Is providing the service promised emails according to our privacy policy Hop could help your front desk operations, in. That the general manager, co-workers and guest may need is important learn skills! Things you should also ask if they have any special preferences or require special services words a receptionist speak... 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