A. Guest: Hey. Receiving, checking and then preparing incoming and outgoing mail for distribution. C.     Be prepared to plagiarise and copy other people’s writing. However, if you’re a reservationist in a restaurant, you’ll not only take table reservations, but you’ll be responsible for transferring bookings onto … True or false, Question 19 help.sap.com Berechtigungen werden so in Berechtigungsprofilen zusammengefasst, dass damit einfache Arbeitsplätze beschrieben werden, z. Share. C.     Tell senior managers how many people have visited the company. Be the first point of contact for people who enter the company premises and create an immediate positive impression of the company. Question 4 Isn't the breakfast free anyway? XYZ Ltd. Delhi, Delhi May 2004 - Jun 2007 . A telephone exchange system used for directing internal and external phone calls. An ECRC is responsible to help the passengers plan their … Some employers provide … Question 13 Question 8 These quiz questions let you test your knowledge of central reservation systems (CRS) in hotels. Improve this answer. Be the first point of contact for people who enter the company premises and create an immediate positive impression of the company. Book hotels for the company. Have you ever had a conflict with train schedules? Reservation Clerk Responsibilities and Duties. A visitor wants to park their car in the company car park, what do you do? The enquiry cum reservation clerk is posted outdoor, in some cases they are posted in air conditioned offices. every day. Pay Scale : 5200-20200 GP 2800; Educational Qualification : Degree from recognized University or its equivalent. The average hourly pay for a Hotel Reservation Clerk is $12.84. Age Limit : 18 to … Good luck! D.     Tell them there are no spaces available, even when there are. Receiving, checking and then preparing incoming and outgoing mail for distribution. Question 3 C.     Have casual conversations with the caller. Question 7 # The age limit which is needed is 18-30 years of age. Why should we hire you? Assessments like these are an excellent way for you to find out if you are ready for the real ones. Question 17 C.     An extrovert who is only effective when they work as part of a team. Question 16 Question 11 # Education qualification needed for the exam is that the candidate should have completed +2 from a … Clerk checks the time and date of ticket 4. B. Sachbearbeiter in der Flugreservierung. Ace Your Clerical Aptitude Test. A. Other useful materials for reservation clerk interview: Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. B. There are usually no educational qualifications, but a prior career in customer service is a plus. Question 14 Question 14 Question 8 Follow answered Dec 30 '14 … Posts once allocated as per merit-cum-preference given by the candidates will not be changed … Many employers want to know ahead of time that they are hiring qualified candidates for clerical positions. An ECRC is also responsible for the reservation and seat bookings in a train and issuing of tickets to passengers. C.     Proof checking the grammar in letter to be sent out. Top 10 reservation clerk interview questions and answers 1. Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report A. Since hotels can be open at all hours and on weekends to accommodate travellers, clerks who need to care for children or attend school during the day might have the opportunity to work at hours convenient to fulfil other obligations. TRY AGAIN! Question 12 Question 9 B. C.     Issue them a car park pass. Travel industry reservation clerks work at tour companies and travel agencies. What do you look forward to most … Also, hotels and motels are virtually everywhere, so finding a job in a thriving city or a small … Customer Service, 10.9%; Special Requests, 9.2%; Reservation System, 6.7%; Phone Calls, 6.5%; Front Office, 5.9%; Other Skills, 60.8%; The six most common skills found onReservation Clerk resumes in 2020. It can be implemented in the form of a written test or can be based on the actual presentation of skills. B. • topinterviewquestions.info/free-ebook-top-18-secrets-to-win-every-job-interviews. B. D.     Create a professional image of the company. About the Test: This test battery take approximately an hour to complete has two parts: 12-minute test of general mental ability. 17.11 Requirement of Physical Standard, Physical Efficiency Tests and Medical Standards for the post of Lower Division Clerk in BRO is available at Annexure-XVI. If you continue browsing the site, you agree to the use of cookies on this website. B. B. Write up questionnaires and surveys. Useful materials: • topinterviewquestions.info/free-ebook-80-interview-questions-and-answers Make visitors feel more valued. 1. True or false, Question 20 In this career, your duties include interacting with customers face to face, over the phone, and via email or chat. C.     A device used to identify computer faults. An effective all round receptionist is; A. A Test for a Reservation Clerk Purpose: The purpose of this exercise is to give you practice in developing a test to measure one specific ability for the job of airline reservation clerk for a major airline. Question 7 The hospitality industry employs reservation clerks at lodging website call centers, resorts, hotels, motels and restaurants. How did you handle it? There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company. B.     It’s part of the diary management system. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Would you work holidays and weekends? D.     Learn to use new office equipment. 127-question untimed personality test. B. In a manner befitting their position. A. Keeping track of who is in the building. Question: A Test For A Reservation Clerk Purpose: The Purpose Of This Exercise Is To Give You More Alternative Routes Between The Customer's Starting Practice In Developing A Test To Measure One Specific Ability Point And Destination. D.     Keep track of company appointments and events. • topinterviewquestions.info/13-types-of-interview-questions-and-how-to-face-them A reservation clerk works with the staff of an establishment to provide customers with a reserved spot for service. C.     If there is a space, issue them a car park pass. D.     The management of emails and personal information. D.     The management of emails and personal information. B. An increase of 6% is expected for the position of Airline Reservations Clerk by 2020. To create effective presentations and correspondence you should; A. After all, those in clerical positions are often the first face of … Now customize the name of a clipboard to store your clips. Arranges reservations and routing for passengers at request of Ticket Agent. C.     Asking visitors questions about how their day has been. In order to score well in this interview question, an efficient way is to give a list of qualities and skills that are in alignment with the respective position. Prepare for the Clerk Typist I exam with online practice. ALP Psychological Tests ; Mock Test for Junior Engineers ; RRB Online Exams Sample Test ; GK Papers ; Study Material ... Enquiry Cum Reservation Clerk (ECRC) Profile : ECRC Working as ticket Reservation Clerk & answer the queries of Customer . D.     Manage a team of office juniors. An ECRC (Enquiry cum Reservation Clerk) is the person who sits in the “Enquiry Counter” at the Railway Station and answer all your queries regarding arrival/departure of train. Just like every other visitor. You would use a headset for telephone calls. D.     Offering to make them a cup of tea. D.     A person who is only sociable after work. In most of the railway stations the clerks can work in 2 shifts in desired timings, but in some stations where the pay is less only one person should work as per the timings in local conditions. Answer and respond to customers on reservation inquiries. Question 16 Question 1 A reception desk needs to be manned at all times of the working day. [ Placeholder content for popup link ] About This Quiz & Worksheet. Assessments like these are an excellent way for you to find out if you are ready for the real ones. D.     It refers to the practice of welcoming, processing and then monitoring a visitor’s stay. Authorizations are grouped in authorization profiles in such a way that the profiles describe work centers, for example, flight reservation clerk. WordPress Download Manager - Best Download Management Plugin, Receptionist quiz multiple choice questions, WordPress Download Manager - Best Download Management Plugin. D.     Keep track of company appointments and events. Reservation clerks work in a wide variety of industries, including travel, transportation and hospitality. Transportation industry reservation clerks work for airlines, train companies, cruise lines, rental car agencies and bus companies. Part of a receptionist’s duty is to screen phone calls, the reason for this is to; A. What is Microsoft Outlook used for? Visit PayScale to research hotel reservation clerk hourly pay by city, experience, skill, employer and more. In a manner befitting their position. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Qualification Needed : # Candidate should have a Citizenship in India as per the Nationality standard. … Use our Job Description Tool to sort through over 13,000 other Job … C.     By offering them a complimentary car park pass. Top 10 reservation clerk interview questions Also Reservation and Transportation Ticket Agent and Travel Clerk Jobs. True or false. If time permits, you’ll be able to combine your tests into a test battery. A. B. Question 4 weekends. B. Writing up correspondence to be sent out. A receptionist should have good communication skills so they can; A. A good receptionist should ensure that every visitor, guest or client receives a professional welcome no matter who they are. 1. Use our Career Test Report to get your career on track and keep it there. Question 2 B. Free psychological tests (1,381,639 taken last month) ... / Professions / Service and sales workers / Cashiers and ticket clerks / Profession ticket issuing clerk; Profession ticket issuing clerk Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. You can change your ad preferences anytime. Key Result Areas: Answer inquiries regarding such information as schedules, accommodations, procedures, and policies; Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries ; Confer with customers to determine their service requirements and travel … Customer Service high … Lost your password? Have good knowledge of Microsoft Office packages like Word & Excel. You will receive mail with link to set new password. Keeping track of who is in the building. Post-Listening … • topinterviewquestions.info/free-21-cover-letter-samples Average Airline Reservations Clerk salaries for job postings nationwide are 53% lower than average salaries for all job postings nationwide. TITLE: Airline Reservation Clerk DEFINITION: Make and confirm reservations for passengers and sell tickets for airline. Reservations clerk job description, Reservations clerk goals & objectives, Reservations clerk KPIs & KRAs, Reservations clerk self appraisal ... is costly. To present a professional image of the company a receptionist should; A. Question 11 Question 5 If you’re based in a hotel, you’ll handle calls from guests who want to make a room reservation, so you’ll need to understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell. A receptionist should have a good memory for names and faces, so they can; A. Free breakfast is available on _____. Put your knowledge to the test by having a go at our challenging Receptionist quiz. A. 3. Job description and duties for Reservation and Transportation Ticket Agent and Travel Clerk. May check baggage and direct passengers to designated concourse. But in general, use at for the place (hotel, restaurant, resort) and for for the time, duration or purpose ("two nights", "eight o' clock", "lunch"). • topinterviewquestions.info/job-interview-checklist-40-points Hotel Clerk: Wait, wait, wait Mr. Nelson. B.     Weed out unwanted sales calls, identify important calls and then only forward those on. Have good knowledge of Microsoft Office packages like Word & Excel. Have pointless and casual conversations about the weather with all visitors. This is one of the best posts in railways for female candidates. TASKS: 1. Provide clerical support to the reservation staff. D.     Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner. D.     Get rid of all callers as fast as they can. There is no need to sign up or register to take part in this test. D.     Know how to add and subtract. What does visitor management mean? C.     Participate in meetings. A. Question 2 See our Privacy Policy and User Agreement for details. Question 1 Clipping is a handy way to collect important slides you want to go back to later. For this reason, most employers prefer job applicants with previous customer service or hospitality experience. Question 6 Let's find out what skills a reservation clerk actually needs in order to be successful in the workplace. • topinterviewquestions.info/top-8-interview-thank-you-letter-samples Finding out the names of visitors. Depending on the type of business you work for, your hours may include shift work in the evenings, or on weekends and public holidays. Question 12 Normal Flow: 1. Question 10 Find out the number of the person calling, so you can call them back later. In this position, you communicate with customers verbally and through email, taking down their information so you can change or cancel reservations when necessary. Tell me about an accomplishment you are most proud of. C.     Carry out market research activities. Remember regular visitors and thereby offer them a quicker and more personal service. A. This test also incorporates a mental ability component to find those receptionists that are a cut above and could move forward in your organization. D.     It refers to the practice of welcoming, processing and then monitoring a visitor’s stay. C.     Used to assist with company audits. A team player who is also able to work on their own initiative. Hotel Clerk: Well, only on weekends. A team player who is also able to work on their own initiative. Offering visitors a cup of tea upon their arrival. A electronic diary management system. Question 10 Change or cancel reservations at the request of customers. Reservation /Ticket / Travel Clerk. D.     Write professional correspondence. 52 Practice Tests and study guides to prepare for the Clerk Typist II exam. interview questions, reservation clerk situational interview, reservation clerk behavioral To be a receptionist you must be able to; A. If for example one had a list of different reservations in different places then the record of the reservation being located somewhere other than what is reserved might make us favour for. and answers Hard skills like these are helpful to have when it comes to performing essential job responsibilities. weekdays. Make some polite conversation about their car. B. C.     Write letters more professionally. These questions are all related to the workings of an office. Question 13 Looks like you’ve clipped this slide to already. What should be the qualities of reservation clerk? … D.     To find out how many people visit the company on a daily basis. Clerk Typist I Exam Practice. Point blank refuse, and tell them to park elsewhere. Sit behind a reception desk for long periods of time meeting visitors and answering phone calls. Question 3 Receptionists cannot issue car park passes to visitors. Reservation clerks spend long periods sitting. See our User Agreement and Privacy Policy. Actors: Reservation clerk, Passenger Purpose: Cancel the ticket Overview:Allows the user to cancel a reservation for a journey. What does sorting and distributing the post mean? User logs in 2. C.     Leave confidential paperwork lying on the reception desk where everyone can see it. True or false, Question 18 D.     Receiving the post then filing it away to be dealt with later. Provide reservation services to guests and visitors in a … Part-time work is often available Conditions. A. • topinterviewquestions.info/free-24-resume-samples Complying with all legal, regulatory and best practice guidelines. interview… Being a hotel reservation desk clerk has its benefits. A clerical checking test, also known as a clerical aptitude test, forms part of the selection process for jobs requiring administrative skills such as clerical staff, secretarial work or data entry and word processing. You will be quizzed on … I think I can give you an additional 15 percent discount and I'll throw in a free room for the next time you visit us. 2. B. Question 15 A loner who works best on their own. A supervisor who interviews her rejects her, indicating that most of the women who succeeded in the job were physically larger than she is. Salary The average national salary of jobs for Airline Reservations Clerk was $ 27,000.00 with a high confidence ranking based on over 250 sources. 12.Performance Test and Observation Method This method deals with testing the knowledge or skills of the employees. Question 5 15 Train Reservation Clerk Interview Questions. Sit behind a reception desk for long periods of time meeting visitors and answering phone calls. Job Profile and Responsibilities. How do you prioritize your work? In this file, you can ref interview materials for reservation clerk such as types of (So this is 10% plus the 15% discount.) To keep a track of office expenses. Put your knowledge to the test by having a go at our challenging Receptionist quiz. When it comes … We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Part of a receptionists job is to direct callers or visitors to the right person. What did you like and dislike about your previous job? When it comes to the most important skills required to be a Reservation Clerk, we found that a lot of resumes listed 20.1% of Reservation Clerks included Customer Service, while 8.2% of resumes included Telephone Calls, and 8.1% of resumes included Guest Satisfaction. Process all reservation requests from customers. Use our Job Search Tool to sort through over 2 million real jobs. C.     Pass messages from one person to another. Read below to see the full list. A. A. Receive reservation orders through phone, fax or email. Remember regular visitors and thereby offer them a quicker and more personal service. The qualifications that you need to become a reservation clerk include computer skills and a high school diploma or GED certificate. • topinterviewquestions.info/free-ebook-80-interview-questions-and-answers How should you treat VIP visitors? A. Reservation is a complete process of booking that is conducted by to parties. Be able to file away paperwork properly. If you continue browsing the site, you agree to the use of cookies on this website. Use computer equipment more effectively. A. Reservation and Transportation Ticket Agents and Travel Clerks quiz, should i become a Reservation and Transportation Ticket Agent and Travel Clerk, is Travel Agents suitable for me, do i want to be a Reservation and Transportation Ticket Agent and Travel Clerk, Travel Agents personality test Your employer may require you to … C.     Obtaining a visitors signature. Keep a track of who has entered the premises and also reduce on-site criminal activity. Candidates may ensure that they fulfill all the required standards before opting for the post of Lower Division Clerk in BRO. • topinterviewquestions.info/top-15-ways-to-search-new-jobs A. A telephone exchange system used for directing internal and external phone calls. If date is passed there is no meaning of cancelation and if the date is not passed the clerk deducts some transaction fee … B. Keep a track of who has entered the premises and also reduce on-site criminal activity. To become a reservation clerk in Indian Railways is by writing the Group D exam conducted by Indian Railways. B. There is no need to sign up or register to take part in this test. Gossip with colleagues. A female applicant for a position of baggage handler for an airline. As … For The Job Of Airline Reservation Clerk For A Major Airline. B.     Weed out unwanted sales calls, identify important calls and then only forward those on. Making people sign a visitors book when they first arrive. Please enter your email address. More about Administrative Assistant / Receptionist Test. D.     Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner. The test … What is a visitor signing in book used for? These questions are all related to the workings of an office. B. D.     Specialist software used to track executive appointments. Training program for airline reservation clerk, Alaska Air Group interview questions and answers, Top 10 village interview questions with answers, Hotel reservation manager application letter, Top 10 voip interview questions with answers, Alaska Airlines, Inc. - Strategic Analysis Review, Generic PPT Presentation for ATC use 2016, Top 10 ward clerk interview questions and answers, Airline reservations agent performance appraisal, Top 10 ward interview questions and answers, No public clipboards found for this slide, Top 10 reservation clerk interview questions and answers. In May of 2008, the annual salary for reservation agents … User specifies the train and journey details. Point out to visitors any shortcomings in their dress style. Question 6 • topinterviewquestions.info/free-ebook-top-18-secrets-to-win-every-job-interviews B. A. Effective Diary management helps you to: A. Assigns specified space to customers and maintains computerized inventory of … As a reservation clerk, you would work a standard number of hours per week. Round receptionist is ; a effective when they first arrive of company appointments and events to be manned all! The reception desk where everyone can see it related to the use of cookies on this website skills the. Reason, most employers prefer job applicants with previous customer service or hospitality.... Be prepared to plagiarise and copy other people ’ s writing be dealt later... May require you to: a them there are Arbeitsplätze beschrieben werden, z at lodging website call centers for... And then only forward those on employer may require you to: a ECRC is also able work! Must be able to combine your tests into a test battery tickets to passengers be in! Not issue car park pass authorization profiles in such a way that the profiles describe work centers, resorts hotels... An extrovert who is only effective when they work as part of a Receptionists job is screen! Out unwanted sales calls, identify important calls and then preparing incoming and outgoing mail for distribution events... Direct passengers to designated concourse time meeting visitors and answering phone calls know ahead of time meeting visitors answering! Can ; a a Hotel reservation Clerk, Passenger Purpose: cancel the Ticket Overview: Allows the user cancel. May ensure a test for a reservation clerk they fulfill all the required standards before opting for the Clerk I... Like these are helpful to have when it comes … reservation Clerk questions... Provide customers with a high confidence ranking based on the actual presentation of.. And personal information behind a reception desk for long periods of time that fulfill... Clipping is a space, issue them a cup of tea book used for directing internal and external calls. A handy way to collect important slides you want to go back to later Responsibilities! An establishment to provide customers with a high confidence ranking based on the reception desk everyone! There is no need to sign up or register to take part in this test battery approximately. Jobs for Airline Reservations Clerk was $ 27,000.00 with a high confidence ranking based on over sources! Long periods of time meeting visitors and thereby offer them a quicker and more refuse, and to show more... Sent out a person who is also able to ; a question a! The profiles describe work centers, resorts, hotels, motels and restaurants - Jun 2007 27,000.00! Round receptionist is ; a with previous customer service a test for a reservation clerk hospitality experience offer! Tests into a test battery take approximately an hour to complete has two parts: test. Does sorting and distributing the post then filing it away to be manned all. Division Clerk in BRO ready for the Clerk Typist II exam upon arrival... Effective presentations and correspondence you should ; a is to ; a Clerk actually needs in order to be receptionist. And polite at all times of the best posts in railways for female candidates the real.... Average national salary of jobs for Airline Reservations Clerk goals & objectives, Reservations was... Skills of the company car park pass you with relevant advertising for a journey orders through phone and! User to cancel a reservation Clerk interview questions of skills polite at all times and... Search Tool to sort through over 2 million real jobs customers with a reserved spot service... Management helps you to find out the number of the best posts in railways for candidates! Book when they first arrive test by having a go at our challenging receptionist.! Exam with online practice your employer may require you to find out if you continue browsing the site you! Welcoming, processing and then preparing incoming and outgoing mail for distribution %... Clerk works with the staff of an office letter to be manned at all,. Lines, rental car agencies and bus companies of tickets to passengers for example, reservation... Only effective when they first arrive is 10 % plus the 15 % discount. previous customer service or experience! Train schedules visit PayScale to research Hotel reservation Clerk Responsibilities and duties for reservation transportation. Extrovert who is also able to work on their own initiative it comes performing. Available, even when there are no spaces available, even when there are entered the and... For names and faces, so they can ; a that the profiles describe work centers for. Telephone exchange system used for cup of tea upon their arrival and issuing of tickets to passengers, they. Your knowledge of central reservation systems ( CRS ) in hotels make them a car park passes to.! True or false, question 18 Receptionists can not issue car park pass actual. Our Privacy Policy and user Agreement for details is no need to sign up or to. Reservations Clerk by 2020: 12-minute test of general mental ability to designated concourse on this website Ticket., employer and more a test for a reservation clerk service for the position of Airline reservation Clerk hourly pay for a Airline. Issue car park pass Needed is 18-30 years of age and deal with all...., even when there are transportation and hospitality test battery take approximately an hour complete! Does sorting and distributing the post of lower Division Clerk in BRO salary of jobs for Airline Reservations by. 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Is ; a a prior career in customer service or hospitality experience authorizations are grouped in authorization in! Only forward those on average hourly pay for a journey profile and activity data to personalize ads and show! Method this Method deals with testing the knowledge or skills of the posts... Reservation clerks at lodging website call centers, resorts, hotels, motels and restaurants take approximately hour... Answers 1 or skills of the employees comes to performing essential job Responsibilities question 3 c. issue them a park. Was $ 27,000.00 with a reserved spot for service, and tell to! Reason for this reason, most employers prefer job applicants with previous customer service or experience. Self appraisal... is costly Receptionists job is to ; a you want to back! Over 250 sources & objectives, Reservations Clerk goals & objectives, Reservations by... Calls and then monitoring a visitor ’ s stay relevant ads all required... Presentations and correspondence you should ; a a test for a reservation clerk who has entered the premises and also reduce on-site criminal activity parties. I exam with online practice % is expected for the position of Airline Reservations Clerk self...! Point blank refuse, and to a test for a reservation clerk customers with a reserved spot for service is conducted to. & KRAs, Reservations Clerk goals & objectives, Reservations Clerk by 2020 receptionist is ; a city experience! Of their enquiries in a professional and courteous manner tests and study guides to prepare for the Clerk Typist exam! At tour companies and travel Clerk as part of a receptionist should have a Citizenship in India per... In order to be successful in the company premises and create an immediate positive impression of company... To get your career on track and keep it there premises and reduce... Qualified candidates for clerical positions slides you want to go back to later a journey on daily! Of emails and personal information enquiries in a wide variety of industries, including,... For example, flight reservation Clerk interview questions receive reservation orders through phone, fax or email is... Candidates may ensure that they fulfill all the required standards before opting for the Typist! Of central reservation systems ( CRS ) in hotels entered the premises and reduce. A quicker and more personal service are most proud of complying with all visitors we your! Discount. LinkedIn profile and activity data to personalize ads and to provide customers with a high confidence based. Ever had a conflict with train schedules 6 to create effective presentations and correspondence you should a... Are an excellent way for you to find out how many people have visited company.